SERVICES

Training

The SIMMS training process is designed to help you quickly adapt to your digital environment and start improving your clinic’s efficiency.

We offer many advanced learning tools including on- and off- site training, troubleshooting guides and manuals, a complete knowledge base cross-reference library, online training courses, and frequent, user-friendly product updates.

  • No Extra Charge

    Training for radiologists and cardiologists is provided at their convenience, and is never an extra charge.

  • Friendly Training Staff

    SIMMS trainers are patient, understanding, and can help even a computer novice become proficient with little time and effort.

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Support

The hallmark of our service approach is the significant time and energy we devote to ensuring you receive premium support. Our team of customer support technicians is committed to giving you fast, reliable and efficient service via e-mail, phone or fax. We also offer many service and support features such as:

  • An internal ticketing system
  • Remote assistance
  • On-site service
  • Comprehensive manuals
  • A library of troubleshooting tips

When it comes to technical support, our experienced support engineers quickly identify and resolve any issues involving the SIMMS Enterprise system. Our toll free number (1-855-55-SIMMS) goes directly to the SIMMS support team. Technicians are available to answer questions and fulfill service requests promptly from anywhere in the world. It is our goal to answer any physician call within 2 minutes, and have a response created for all ticketed requests within 10 minutes.

At SIMMS, your experience is critical. We welcome your feedback about the ease of obtaining service, response time, technical competency, resolution effectiveness, professionalism, and the quality of our service.

SIMMS Training