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We are currently looking to fill multiple positions in our Toronto office:
Customer/IT Support Representative
Are you looking for a challenging, yet rewarding career change? Are you interested in working with medical professionals and helping them assist their patients? We have an immediate opening for a CSR that has a proven track record of ensuring client satisfaction. An ability to thrive in a group environment and be a quick learner are keys to the position and any experience with OHIP, RAMQ, and provincial claims billing would be an asset.
Entry Level ASP.Net Developer
Are you a recently graduated programmer with skills and ideas that could benefit a rapidly expanding company? Do you have the confidence, desire and maturity to work with a team in a fast paced environment? Are you ready to make a difference?
Customer/IT Support Representative
- Receives requests for service via telephone, e-mail and ticketing system from end users
- Works with Team Viewer and other tools to help identify and remedy issues
- Analyzes, defines and researches the end user's problem, and implements/recommends solutions to resolve the issue
- Provides appropriate escalation of support requests for expedited resolution
- Identifies recurring problems/trends; notifies and works with the development team to implement solutions
- Maintains confidentiality of all computer-based, internal and external information
- Offers fresh new ideas and opinions that will benefit the company, the clients, and the industry
- Trains customers and users (online & onsite) and goes on site to support clients during ‘go lives’ and application changeovers
- Develops procedure documentation including short manuals and You Tube videos for new features or functions
- Reports to Manager of Business Services
Entry Level ASP.Net Developer
- Participate and contribute in Agile development meetings, scrums and iteration planning
- Discuss, identify and prioritize tasks and requirements for programming
- Establish and meet timelines and goals for user stories
- Provide ideas, input, and feedback to Managers and Directors
- Create and maintain high levels of code quality
- Identify bugs and implement adequate solutions
- Apply, design, and update documentation & schematics
- Work in parallel with Programming, Administrator, and QA team members
- Keep current with emerging technologies relating to software development
Customer/IT Support Representative
- Excellent communication and customer service skills
- Post-secondary degree, diploma, or certificate
- Some IT customer support experience
- Strong knowledge of software, PC hardware, and Microsoft Office
- Ability to take direction and follow procedures, prioritize and multitask, as well as work independently & cooperatively in a team environment
- Possesses analytical, reasoning and problem solving skills
Entry Level ASP.Net Developer
- A Canadian citizen or permanent resident
- Have graduated from a post-secondary institution
- University or college diploma in computer science or a related field
- Not currently collecting EI benefits
- Experience developing software within a team environment
- Has worked with all or some of ASP.NET, MVC, C#, C++, Web API, Dev Express, Oracle, SQL, Visual Studio, Telerik
- Knowledge of UI standards including HTML5
- SQL and database knowledge